Frequently Asked Questions

Below are frequently asked questions, you may find the answer for yourself below.

How do I know my order has been shipped / Are the packages trackable?

After your payment has been confirmed, we will ship out your order and we will provide you a tracking number for you to tack and monitor your order during the entire shipping process. You can be rest assure that your package will be 100% discretely shipped and delivered to the right destination.

How to Place an Order

We have many categories of products from Code Black, Herbal Incense & Herbal Potpourri. While browsing through our website, any product you want to order, just click “Add to Cart” or “Product Details” which is just below your chosen product. This will give you a chance to know more about the product. You will be able to choose if you need just one or more, which flavour you also want. After making a best choices, you can then add to Cart. If you have difficulty on the process, you can contact our online customer support term on the website and they will help you.

When you are finished shopping, go to the Top right hand corner of Menu bar, and click on the cart, you will see the option of: View Cart or Checkout. If you need to view your order, then you click “View Cart” but if you want to check out and make your purchase, then click “Checkout”.

This will lead you to a Page where you will insert your shipping information, the duration of shipping you prefer, and also a secure payment gateway using 128-bit SSL encryption. Once you proceed to filling this information, click “Place Order”. At this point we shall receive your order and your payment shall be processed under a Secure Payment Gateway using 128-bit SSL Encryption. Making your payment via our website is safe and secured.

Make sure you fill in correct delivery information or required data as it is very important, we won’t make reshipping if the package is transported to a wrong address. When your payment is confirmed, we shall send a confirmation message to your email. If your payment is not confirm due to any problem, we will contact your by email or will call you so that we can complete the payment process together.

How Do I Track My Order

We work with stealth and secure couriers like UPS or Royal Mail, as such we have a tracking utility  does). Once you pay for your order, you would be provided a tracking number via email to be used on our tracking page to check the progress of your delivery.

Is there a minimum order amount limit?

Our online shop was designed for your comfort and easy usage, so our minimum order is 2 Products but no minimum amount. You are free to order any product of your choice. when you are done with placing your order with us, follow all the steps and when you finish, we will take care of the rest till your package is delivered.

How Does Payment Works

Once you reach the payment step of your online medical marijuana evaluation, you’ll be able to make payment via Bitcoin, Western Union, MoneyGram or Walmart. For more information on how to make payment, please contact us.

How are large quantity orders shipped?

If the order is too large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discretion level and repackaging as used for small sized orders.

Is your packing 100% discreet, what about customs, what if the package is seized?

We take proper care to be able to bypass any tight security system and the packing of the products is done as discreet as possible, that’s why the success rate of arrival is great. In the case a package is seized we guarantee that we’ll reship it after we receive any seizure letter from customs.

How and where do you ship your products?

We can ship anywhere in the World. You will receive your products in a 100% discreet package. Your Privacy and Safety is our major concern. We have also improved on various ways of making sure our shipping is 100% discreet by using properly sealed foils bags, DVD CD casings, reducing the size of the package to reduce suspicion, many more just to keep you 100% safe and secured.

Do you Guarantee Delivery?

Of course we do, we are responsible for every order you place. We guarantee a 100% safe delivery of the products you ordered. So if it doesn’t arrive within 5 days please notify us so we could either reship the parcel or check with our shippers. You have to let us know and we will reship it with no cost. We do not reship to the following locations: Australia, New Zeeland, Singapore, South Korea.

What do I do if I do not receive order after payment?

We take care a lot of our security system and the packing of the products is as discreet as possible, that is why the success rate of arrival is 100%. In the case a package is seized we will confirm with the customs and if true we shall immediately Reship your package to you with NO charge. If tracking says you got it and you say NO, we will not reship. Let’s keep good relations as this is in both our interests.

How do I change my order after it has been placed?

As long as your order is pending and your payment is not yet cleared, you can go back to your Account to edit your order or better still place the correct order or call our customer service to replace your order. We shall update your order, confirm your payment and prepare it for 100% Discreet shipping to your address.